Warranty & Returns
Read the warranty to ensure your claim's covered by the warranty conditions. Then email your details, a description of the problem and some photos of the issue. From these details we should be able to advise the next course of action and whether to initiate a return. When an item is returned it's inspected by the Tuff Arse Camp Chair elves to confirm its eligibility for a warranty claim. If the item is not found to be faulty upon inspection, the shipping fees to return the item to the customer is at the customer's expense.
In all instances Tuff Arse Camp Chairs must be contacted prior to a return being sent back to us. This ensures that all returns are dealt with as quickly as possible. Failure to adhere to these instructions may result in delays processing your return or additional costs.
Step 1: Contact Tuff Arse Camp Chairs supplying a description of the return issue and some photos of the issue.
Step 2: Address and repackage the item/s securely to avoid any damage in shipping
Step 3: Item/s put into transport and tracking details sent to Tuff Arse Camp Chairs.
Step 4: Item/s received into the Tuff Arse Camp Chairs warehouse and item/s condition checked
Step 5: Upon item/s being inspected customer will be advised if a refund or exchange will be processed
Damaged or Lost in Transit
If a product arrives and is found to be damaged and Tuff Arse Camp Chairs is notified within 5 days, Tuff Arse Camp Chairs will cover the cost of shipping required from the original delivery location in order to resolve the issue. In this instance take photos of the damages to carton and product as Tuff Arse Camp Chairs may request to see these upon being notified. An item is deemed as lost in transit once it cannot be tracked by the carrier for a continuous week (7 days) after being identified as missing. Once deemed as lost in transit Tuff Arse Camp Chairs will organise for a replacement to be shipped or a refund to be processed and the original items returned to sender once found.
Returns Shipping Costs
All associated freight costs for returns are at the customer's expense. Tuff Arse Camp Chairs will pay return freight costs provided all of the following conditions are met:
- The goods supplied were not what you ordered
- You contact Tuff Arse Camp Chairs prior to the item/s being sent back
- You follow Tuff Arse Camp Chairs return instructions
- Items are in the original packaging, unused and in new condition
In all instances where the customer is responsible for return shipping costs, they must organise their own shipping arrangements to the Tuff Arse Camp Chairs Warehouse address.
Refunds are processed within 2 business days of being approved. Refunds are sent back using the original payment method (e.g. Paypal back to Paypal, Mastercard back to Mastercard). Depending on your financial institution it may take 4-5 business days for these funds to be made available in your account.